Notes on the Act on Specified Commercial Transactions

Sales business operator TOKYU RESORTS & STAYS CO., LTD.
General manager Tatsuaki Tanaka
Location ZIP code150-0043 Shibuya Dogenzaka building 1 Chome-10-8, Dogenzaka, Shibuya-ku, Tokyo
Telephone Number +81 03-6455-5703
*The customer is responsible for telephone charges when contacting by telephone.
Sales price Shown on the product details page (displayed prices include tax)
Method of payment We accept credit card.
Number of days in advance that reservations must be made Ski school lessons, Gear rentals: 3 days
Using our products

Our customers are requested to please obtain and use our products and services at the location specified on the first day of using them.

No exchanges can be made after the first day.

*When requesting an exchange, please print out and bring with you the reservation confirmation e-mail you received.

Cancellations, changes, refund, and exchanges Cancellation and Changes are possible from your My Page.
  • *Please note that the customer will need to pay all bank transfer charges incurred, as well as cancellation fees as outlined in the cancellation policies for each reserve facility. (While no service charges will be incurred if cancellations are made within 60 days of payment processing, cancellation fees charged by resort facilities will be deducted from the refunded amounts.)
  • *Refunds made to overseas locations will use the rates found here for the time of cancellation.
When purchasing products, carefully check the details for the product you have selected.
Facility cancellation policies
  • the day before 50%
  • Same-day 100%
[Ski/Snowboarding School]
  • the day before 50%
  • Same-day 100%